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Who we are and what we do (BSL)

20 January 2014

The Parliamentary and Health Service Ombudsman has produced its first short video in British Sign Language (BSL) to raise awareness of its work among people who are affected by deafness or hearing loss and to make its service more accessible. The video explains what the Parliamentary and Health Service Ombudsman does, how it can help and how to contact them. It also explains how it can make adjustments to meet the communications needs of deaf people.

The Parliamentary and Health Service Ombudsman makes the final decision on complaints about the NHS in England, UK government departments and other public services.

Julie Mellor, Parliamentary and Health Service Ombudsman said:

“Too often people do not make a complaint because they think it will not make a difference or they find it hard to do so.

“We want to change this by making it as easy as possible for everyone to find and use our services, so we can use what we learn from complaints to help make public services better.

“Each complaint gives services the opportunity to improve and put things right, drive forward and will help us drive forward improvements in care and public services.”

For more information on the Parliamentary and Health Service Ombudsman visit www.ombudsman.org.uk